A little clarity
Frequently asked questions
What does each set include?
Each product page lists the contents, materials, dimensions and available options. Only the listed items are included.
Where do you ship?
We deliver to the 50 United States and Washington, D.C., including Alaska and Hawaii. We do not deliver to overseas territories, APO/FPO/DPO addresses or P.O. boxes.
How much is shipping?
Standard shipping is free on all orders in our supported delivery area.
When can I expect my order?
Free standard shipping to the 50 United States and Washington, D.C. Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days; delivery dates are estimates, not guarantees. Business days are Monday–Friday, excluding U.S. federal holidays. Orders placed before 07:00 PM (GMT−06:00) Central Standard Time (Chicago) use that day as the processing start date. Orders placed at or after the cutoff, on weekends or on holidays use the next business day. This cutoff remains fixed at UTC−06:00 throughout the year and does not observe daylight saving time.
Are dates guaranteed?
Delivery times are estimates. If you have a question about a shipment, contact us with your order reference.
What tax is charged?
Checkout shows a tax charge of $0.00. This does not mean that products are legally tax-exempt.
How do I request a return?
Contact [email protected] within 30 days of receipt, with your order number and return reason. Obtain authorization before sending items to our company address in France. Change-of-mind returns must be unused, in original condition and original packaging.
Who pays return shipping?
We pay for returns due to our error, damage or product defects. You pay for change-of-mind returns. There is no restocking fee.
What if my item is damaged or incorrect?
Email us with your order number, a description and photographs where applicable. Ordinary unused-condition and packaging requirements do not prevent you from reporting a damaged, defective or incorrect item.
When will an approved refund arrive?
Approved refunds return automatically to the original payment account within 10 calendar days.
How can I check a payment or purchase?
Use the confirmation associated with your purchase, where issued. If the outcome is unclear, contact [email protected]; do not assume a purchase completed from a page navigation alone.
How should I care for my stationery?
Follow the product-specific care notes. Keep paper dry, recap pens and spot clean canvas pouches. Steel organizers should be wiped with a soft cloth and dried.
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